The most significant "new" development in the Zammad world is the integration with AI and automation middleware:
Zammad’s native "Thumbs up / Thumbs down" is too basic for modern NPS (Net Promoter Score) surveys. zammad addons new
Updated: September 2024 Zammad’s native reporting is basic. This addon introduces a . The most significant "new" development in the Zammad
Zammad already has email and chat. This new addon creates a true bi-directional sync for Teams/Slack. Why it’s new: Old integrations simply forwarded notifications. The new addon allows agents to reply to a ticket from within Teams using slash commands, and the response is written back to Zammad as a public reply. It also translates @mentions into Zammad’s internal notes. Zammad already has email and chat
Log into your Zammad admin panel. Navigate to Admin > Addons (or Marketplace). Search for "GPT," "SLA," or "Teams." Start your 14-day trial today. Your agents—and your customers—will thank you.