He distinguishes between "You're right" (a dismissal to get rid of you) and "That’s right" (an epiphany).
Voss dedicates an entire lesson to the two most powerful words in negotiation: That’s right. MasterClass - Chris Voss - The Art of Negotiati...
Voss doesn’t teach you how to overpower an opponent; he teaches you how to disarm them. If you’ve ever felt anxious asking for a raise, buying a car, or navigating a conflict with a spouse, this class is the antidote to your stress. He distinguishes between "You're right" (a dismissal to
"It seems like you’ve been treated unfairly by people you trusted," Elena replied. She was using a to validate his emotion without agreeing with his actions. "Damn right," he muttered. The shouting stopped. buying a car