| Prevention Tip | Why It Helps | |----------------|----------------| | | Ensure your subscription renews automatically via your distributor. | | Monthly online login | Connect TECDOC to the internet once every 2 weeks to refresh the offline license timer. | | Sync system time with NTP | Use time.windows.com or pool.ntp.org to keep accurate time. | | Add TECDOC to antivirus exceptions | Exclude C:\Program Files\TECDOC and tecdoc.exe from real-time scanning. | | Update to the latest version | Older TECDOC clients (before 2020) have known license validation bugs fixed in newer builds. |

: The account may have been flagged for terms of service violations. Steps to Fix the Error